Refund policy

To keep our prices as low as possible, all sales are final. We do not accept returns or exchanges if you change your mind or order the incorrect item. However, if your item arrives damaged or defective, we will happily send a replacement or issue a refund.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you received the wrong product, we will make it right immediately. 

Please contact us at info@casautile.shop within 14 days of delivery. Include your order number and clear photos or a short video showing the damage or incorrect item. Once verified, we will issue a 100% full refund or send a replacement free of charge.

You do not need to ship the damaged item back to us.

Lost or Delayed Packages
While we do our best to ensure fast delivery, global shipping delays can occasionally happen. If your package tracking has not updated for more than 45 business days, please contact us and we will issue a full refund or send a replacement.

Refunds
We will notify you once we’ve received your refund request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@casautile.shop.